Description
What can you do when your boss holds all the cards and enjoys giving you a hard time? Or when an employee you really depend on is constantly whining and difficult? Or when vitally important clients insist on being demeaning?
Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Ferguson, leading experts in the field of conflict resolution, address the key role of power in workplace tension. Whether you're butting heads with your boss or addressing a direct report's complaint, your relative position of power affects the way you approach conflict.
Drawing on the authors' years of research and consulting experience, Making Conflict Work gives readers effective strategies for negotiating disputes at all levels of an organisation. Applicable to anybody who works in an office of two people or more, their powerful approach will turn workplace tensions into catalysts for creativity, innovation and meaningful change.
ISBN:9780349405285
