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  • Managing Service Companies: Strategies for Success by Ken Irons

Managing Service Companies: Strategies for Success

By: Ken Irons

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RM14.90

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Description

This book for managers and executives concerned with developing successful service standards is based on research first published as an Economist Intelligence Unit report. The material has been expanded to explore key issues. It addresses specific questions such as: why do so many service initiatives fail?; and how can we improve service standards and long-term profitability?. ISBN:9780201624267

Additional information

Weight 586 g
Dimensions 239 × 162 × 29 mm
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ISBN 9780201624267