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Sales & Service Handbook: The XYZ of Sales & Service
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UICHIRO NAKAMURA was born in 1927 in Tokyo and graduated in 1952 from Waseda University, majoring in English Literature. In 1953, he joined Matsuya Co., Ltd. and held several posts, including head of the sales promotion department, head of the service department and head of the personnel department. In 1974, he left the Corporation and became an independent advisor for sales and personnel education. He is now active as a regular lecturer for the NHK educational television programme "Commerce Seminar" and a member of the central board for the Salespersons Authorization Examination of the Japan Chamber of Commerce and Industry as well as a lecturer for Tokyo Institute of The Japan Small Business Corporation. He has also written several books including New Method of Dealing with Customers, Good Service, Good Sales, Shop Managers' Practical Duty and Leadership.