• The Service Trainer Handbook: Managing Service Businesses in the 1990's by D. Keith Denton

The Service Trainer Handbook: Managing Service Businesses in the 1990’s

By: D. Keith Denton

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RM12.90

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Description

This is a source manual for operations management of services, with realistic situations and real-life vignettes, which can be used as a supplement to any production and operations management text. Consisting of four parts, it covers broad managerial strategies for improving service operation; specific techniques for problem-solving service operations; how to involve employees in improving services; and includes case studies which put readers in real-life situations. It comes with a gameboard simulation which helps students master the management of services.
ISBN:9780071125857

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Weight 262 g
Dimensions 214 × 149 × 19 mm
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ISBN 9780071125857