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Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service

Beyond “Hello”: A Practical Guide for Excellent Telephone Communication and Quality Customer Service

By: Jeannie Davis

Book Condition: Very good, Ex-library
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RM27.90 RM25.11

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Description

This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line. ISBN:9780944918043

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Weight 361 g
Dimensions 204 × 205 × 13 mm
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ISBN 9780944918043

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