Description
"As Western managers struggle with separating fad from substance in the quality management revolution, they could do no better than ground their inquiry here. Alberto Galgano clearly lays out the historical devel- opment and cornerstones of companywide management in Japan, in a way that should speed the translation of these tools and processes into the cultures of Western management.Peter M. Sm Director, Center for Organizational Learning MIT and author. The Fifth DisciplineISBN:9781563270383
