Correcting Unacceptable Performance

Description

Dealing with the awkward problems that arise when a staff member is not doing the job can be the hardest part of management. This new edition of this workbook provides a reliable framework of critical steps to help managers deal with unacceptable performance quickly and effectively. Packed with proven techniques for managing the persistant under-performer, the new edition of this self study guide contains a series of developmental exercises with sample dialogue and detailed step by step advice. Answers are provided to the most common staff performance problems, .failure to follow safety procedures.overspending project budgets.failing to reach goals.punctuality issues. The program outlined here will help managers to build both confidence and skills by turning criticism into constructive comment. ISBN:9780749427405