Description
"Why not collect more money?"Wouldn't you rather collect more money instead of more excuses and bad debts? And, in the process, keep more customers current, BUYING, and satisfied? This book shares collection techniques used in the West and East to help you succeed. Whether you are a collector, a supervisor or a business owner, you will be referring to this book time and again.You will discover how to:โCollect from both Asian and Western accountsโConfidently handle common payment excusesโCalm "fire-breathing", upset customers using our easy A.U.S.E. techniqueโNegotiate better dealsโLead and inspire your staff to get the most out of them โ Correctly hire and incentivize your collection teams to get them "buzzing"
โ Collect more money using CRM-based techniquesโRe-charge your "batteries" to hit new heights
โFuture-proof your career by gaining new ideas and technologies from the East and the West
โFuture-proof your career by gaining new ideas and technologies from the East and the West
