Description
Every single day, people from all walks of life suffer numerous injustices at the hands of banks, insurance companies, landlords, the legal profession, repair garages and manufacturers. Many victims seethe in silence, some complain to the offender by phone or in person. Few use the most effective communication tool of all the letter.
The author's primary intention is to show how consumer disputes can be resolved without going to court, and more quickly than using the official Ombudsmen. Occasionally, legal action may be required, and the small claims court procedure is included. Bruce West shows you:
โข Strategies that produce results
โข How to write effective complaint letters
โข How to charge for your time and trouble
โข How to reach the person with the power to help you.
ISBN:9780749410810
