Description
GIVE YOURSELF THE CUSTOMER SERVICE EDGE!
THIS BOOK PROVIDES YOU WITH
- the nuts and bolts of customer service.
- techniques for identifying customer differences.
- tips on mastering the games customers play.
- phone control techniques.
- a list of successful creative and practical approaches.
This book provides a fast track action plan for customer service. Read it. Give it to your staff. Keep it on your desk as a referencer. But above all, make certain you have it.
YOUR COMPETITION WILL!
