Description
We all want to get to yes, but what happens when the other person keeps saying no?How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?
In Getting Past No, William Ury of Harvard Law Schoolโs Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. Youโll learn how to:
โข Stay in control under pressure
โข Defuse anger and hostility
โข Find out what the other side really wants
โข Counter dirty tricks
โข Use power to bring the other side back to the table
โข Reach agreements that satisfies both sides' needs
Getting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You donโt have to get mad or get even. Instead, you can get what you want!
ISBN:9780553371314
