Description
A guide to effectively communicating with customers to create lastingโand repeatโbusiness relationships.This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.
Unlike the vast majority of books that deal with customer communication, How to Say Itยฎ: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how ISBN:9780735205253
