Description
Refreshingly conversational and anecdotal, yet hard-hitting and practical. Let's Talk Quality is a unique look at major contemporary issues in quality improvement and management from Phil Crosby, today's most respected quality expert.As you read these 96 questions and answers - gathered from open, taped exchanges between Crosby and managers who attend the Quality College - you will yourself gain valuable insights for solving many of the problems that plague your workday. You'll appreciate the no-nonsense, easy-to-understand style, which could only come from such a spontaneous, open dialogue. And because these answers are from Phil Crosby, you can be sure they're backed by experience and 36 years of on-line results-oriented thinking.
But make no mistake. Although based on conversa-tions, Let's Talk Quality gives wide-ranging coverage of the quality field, and in remarkable detail. You'll learn what quality really means, how to get it, what your quality standard should be, and how to measure it. You'll find a wealth of advice, tips, and techniques that Crosby has painstakingly chiseled out of his 30-plus years of hands-on practice in the quality field. ISBN:9780070145658
