Description
Lately, the best-selling business books have emphasized technology, leadership, and dealing with change, whereas ten years ago the hot topics were reengineering, going global, mergers, and management buyouts.
One thing that hasn't changed, though, and never will, is the importance of good management. Management is getting work done through others. Organizations can't succeed for long without it. Well-managed companies are competitive because their workforces are smarter, better trained, more motivated, and more committed. Furthermore, good management leads to satisfied employees who, in turn, provide better service to customers. Because employees tend to treat customers the same way that their managers treat them, good management can improve customer satisfaction. Finally, companies that practice good management consistently have greater revenues and profits than companies that don't.
My goal in writing the First Edition of Management, was to write a textbook that students would enjoy, that students would refer to for practical, theory-driven advice, and that encouraged students to put theory-driven knowledge into practice for themselves. For the Third Edition, my goal was to update the content to reflect the changing face of management and to keep the text relevant, fresh, and interesting for students. In short, the ideas and concepts you'll learn about in this book can improve the performance of the organization and department where you work, help you solve job-related problems, and improve your own job performance, even if you're not a manager.
So welcome to Management, 3e! Please take a few minutes to read this preface and familiarize yourself with its approach (combining theory with specific stories and examples), features, pedagogy, end-of-chapter assignments, and study aids. This is time well spent. After all, besides your instructor, this book will be your primary learning tool.
ISBN: 9780324225433
