Description
What words do you use when you have to warn an employee that his or her work performance has suddenly and dramatically slipped? How do you respond when an employee requests special training that the company cannot provide? What do you say to a manager you suspect is having a problem with alcohol?
Even the best managers and supervisors often find themselves at a loss for words when they must confront employees regarding such delicate matters as discipline, work performance, health and safety, and pay and promotions. But with the MANAGER'S SCRIPT BOOK on hand, you'll always have the precise word-for-word script you need to manage and motivate the people who work for you. You'll see just what to say to calm employes down...fire them up...straighten them out...and get them to perform to your highest expectations.
The MANAGER'S SCRIPT BOOK contains over 160 ready-to-use "scripts" that provide you, not only with the exact words to use in a difficult personnel situation, but specific ways to counter the probable rebuttals and excuses you're most likely to hear. You'll discover the best and most appropriate words to say to:
- A worker whose productivity is not up to standard
- An employee who complains of the work being too boring
- A supervisor who is insensitive to employee problems and needs
- An excellent employee who is not suited to a new job opening
- An employee who refuses to dress appropriately for the job
- An employee who ignores company safety regulations - An employee who likes to play practical jokes
- An older employee who feels pushed aside
- A worker who threatens you with a grievance
- An employee whose absences are ruining productivity - An employee who delights in originating and spreading rumors
- An employee who complains of being passed over for a raise
- A manager who resists the introduction of a new system.
-and much more.
For quick, easy use, the fully detailed scripts are arranged by chapter. For example, if you want to know what to say to an employee who insists he should be promoted because of seniority, you simply turn to Chapter 18 titled "Pay and Promotion." Here-in addition to the ready-to-use script that deals with the particular problem you are concerned about-you'll also find seven additional scripts targeted to other key problems in that specific managerial area.
ISBN:0135518393
