Description
Dealing with employees, customers, and vendors isn't always easy-but saying the wrong thing could cost your company a valuable account... or you your career!
MANAGER'S SURVIVAL GUIDE gives you the tips, tools, and techniques for avoiding 750 communication mistakes people make on the job every day. You'll see how to correct or avoid these mistakes with practical solutions successfully used by business people who learned them the hard way through experience. Experience that can now work for you.
Here's practical advice for communicating effectively in such areas as training and evaluation... hiring and firing... customer complaints... interviewing errors (on both sides of the desk).. and sales presentations. You'll discover, for example:
- 6 common mistakes to avoid when recruiting new employees
- 5 errors in conducting job interviews
- The 9 biggest mistakes made when delegating work
- 9 critical mistakes in conducting performance appraisals
- 5 common errors when dealing with whiners, hotheads, and other difficult workers
- 8 mistakes to avoid when communicating bad news to employees
- 12 mistakes that can turn customer delight into customer hassles
- 17 mistakes in making a sales presentation
- 23 mistakes that can cause negotiation breakdown
- 7 common errors when obtaining health insurance and much more]
ISBN:9780132107662
