Description
Managing Quality describes how an organisation can begin, promote and advance the quality improvement process, from design, manufacture and supply to after-sales service. The text is illustrated with research results, practical experiences and case studies, illustrating best industry practice and covering a range of quality management techniques. The book is in four parts: the development, standing and concept of quality management; business parameters; techniques and elements; and quality management at work in a variety of industries and technologies.
Managing Quality is suitable for undergraduate and postgraduate students in management (business studies, management sciences), engineering (manufacturing systems, production engineering, mechanical engineering), and economics. Quality and production managers in industry, as well as chief executives and members of the senior management team, will also find it interesting.
B. G. Dale is Lecturer in Operations Management at the Manchester School of Management, and Director of the UMIST Quality Management Centre. J. J. Plunkett is Project Officer at the Manchester School of Management in total quality management.
