Description
To understand quality in the supply chain, we need a common language. In the general public, the language of quality is imprecise and inconsistent. The language of quality professionals is much more precise and consistent.To understand the advanced concepts in the later chapters, in Chapters 1 through 3 we build a conceptual foundation of quality theory. This forms the basis of the contingency approach. To apply quality improvement on a contingent basis, you need to understand the foundation that has been laid by leaders in the quality movement such as W. Edwards Deming, Joseph Juran, Philip Crosby, Kaoru Ishikawa, and others. These people have made huge contributions to the well-being of the world, and a knowledge of their teachings and ideas is necessary for quality application.In Chapter 3 we consider important frameworks, such as ISO 9000:2008, the Deming Prize, and the Baldrige criteria. These provide models for improvement that are being used in many countries around the world.ISBN:9780273768258
