Description
Minding Other People's Business is a fast- paced user's guide to the art of dealing with clients from all walks of business life and pros- pering along with them. Donald Dell is the founder and chairman of ProServ, the multi- million-dollar international sports management firm that includes the likes of Jimmy Connors, Arthur Ashe, Michael Jordan, Stan Smith, Yannick Noah, Patrick Ewing, James Worthy, Dave Winfield, Pam Shriver and Gabriela Sabatini among its elite clientele.
Dell is a master at getting and keeping first- rate clients. Now he has organized the principles that have made him among the best client managers anywhere into a cohesive plan of action for winning big in any client-oriented business. The result is Minding Other People's Business, a street-savvy handbook for coping with the most complex, mysterious and challenging people in business: clients. Whether your clients and customers are individuals or corporations, Dell suggests that no matter how mercurial or irrational they may sometimes seem, clients actually behave quite predictably. In this book, Dell shows how to anticipate and respond to these patterns.
ISBN:0394571878
