Description
Perfect Phrases for Managers and Supervisors: Hundreds of Ready-to-Use Phrases for Any Management Situation
THE RIGHT PHRASE FOR EVERY SITUATION...EVERY TIME
What you say and how you say it sets the tone for every business interaction, whether you're dealing with a troublesome employee, a competitive coworker, or a demanding boss. Perfect Phrases for Managers and Supervisors is a practical crash course in communica- tion skills for the workplace, written by a leading consultant in the field. Filled with sample scripts for almost every scenario and hun- dreds of effective phrases, it gives you all the tools you need to establish your role as a leader and achieve your goals with your coworkers' support. Learn how to:
โ Set a tone of mutual trust and respect
โ Deal with difficult employees and delicate problems
โ Discipline workers or terminate employment
โ Present new ideas, procedures, or policies
ISBN:9780071452168
