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Powerful Perceptions: Quality Tools for Improving Customer Service

By: W. T. "Buck" Buchanan

Book Condition: Very good
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RM27.90 RM20.93

1 in stock

Description

In an informative, engaging, and truly motivational way, Buck Buchanan forces us to understand the criticalness of how our products and services are perceived. Powerful Perceptions is chock-full of eminently practical ideas designed to exceed expectations and satisfy customers.

Businesses across the globe are finding it difficult to differentiate their products and services from the competition. Powerful Perceptions powerfully illustrates maintaining strong customer relations can make discernible differences to the only people who matterโ€”customers!

Additional information

Weight 477 g
Dimensions 228 × 153 × 20 mm
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ISBN 9780874252637