Description
The more experience we have in quality and productivity movements, the more convinced we are that it is the people that make up organisations. This does not mean that we can do away with structures, strategies and systems, but we have to focus on people in our formulation of purpose and processes.
This book draws upon the experiences of various organisations, both in the public and private sectors, especially those involved training and human development, to identify the most pertinent values that should be encultured for the quality and productivity improvements.
ISBN:9789839099171
