Description
Traces fifteen years of attempts at Total Quality Management in the United States, explains its successes and failures, and provides examples from industry, the professions, and government.A riveting tale of success and failure. For the first time, a world-class journalist, neither bent upon debunking nor inflating, has dug for the insider's story. A masterful 'how to guide with lessons from the masters." -TOM PETERS, The Tom Peters Group"Enjoyable, interesting, and informative. Provides an objective basis to conclude that, when properly understood and implemented, TQM has been and will continue to be a pivotal factor in strengthening America's competitiveness." -RAY STATA, Chairman of the Board and CEO, Analog Devices
ISBN:9780029166840
