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Service America!: Doing Business in the New Economy by Karl Albrecht, Ron Zemke

Service America!: Doing Business in the New Economy

By: Karl Albrecht, Ron Zemke

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RM14.90 RM11.18

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Description

'Service America!' is a must read for executives, entrepreneurs, and management at all levels of every sort of business. Learn to make the most of the daily thousands of 'moments of truth, ' the critical contact points between your company and your customers.

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Weight 477 g
Dimensions 235 × 160 × 22 mm
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ISBN 0870946595

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