Description
Dealing with difficult people doesn't have to make you lose your cool!
You're no idiot, of course. You know how to negotiate the best prices, mediate your kids' disputes, and even have your mother-in-law over for dinner now and again. But when it comes to dealing with truly difficult people, you feel like donning a suit of armor. Don't suit up yet! The Complete Idiot's Guide to Getting Along with Difficult People provides you with everything you need to know to build better relationships. Whether you want to negotiate a raise, ask for your lawnmower back, or take legal action, this book will help you do it. In this Complete Idiot's Guide, you get:
Idiot-proof steps for handling inappropriate workplace behavior.
Quick and easy ways to deal with poor customer service.
Step-by-step guidelines for dealing with ego-driven negotiators.
Tips, definitions, and warnings to help along the way.
ISBN:9780028615974
