Description
THE DISCIPLINARY INTERVIEW will ensure you adopt the correct procedures, conduct productive interviews and manage the outcome with confidence. It offers step-by-step guidance on the whole process, including:
■ understanding the legal implications
investigating the facts
■ presenting the management case
■ probing the employee's case
■ diffusing conflict through skilful listening and questioning
■ distinguishing between conduct and competence
■ weighing up the alternatives - dismissing or dropping the case; disciplining and improving performance through counselling and trainingISBN:9780852926352
