Description
Total Quality Management is today's most important management philosophy. In this landmark book, Bill Creech reveals what's wrong with the traditional American management style-and as its replacement prescribes a "Five Pillar" form of TQM that can provide businesses the decisive competitive edge they will need to survive and to prosper as globalization unfolds.
Drawing on his own successes and using examples from nineteen corporations worldwide, including GE, Boeing, Xerox, GM, and IBM, Creech cites both horror and success stories to illuminate how companies can best adapt to our changing times. He evaluates the ideas of the famous "process" gurus and dissects what's working and what's not within the quality management movement. Wide-ranging, full of practical examples of what and what not to do, The Five Pillars of TOM is a lively, timely, results-oriented bible on TQM for those seeking a reliable route to business success in the fast-moving global market- place of the '90s and beyond.
ISBN:9780452271029z
