Description
For some employees, verbal abuse can be the everyday language of doing business. Defending yourself from these verbal abusersโcalmly, professionally, and successfullyโcan be crucial to your on-the-job success.
Nationally recognized linguistics expert and author Suzette Haden Elgin applies her acclaimed techniques for combating verbal attacks to common workplace situations. Powerful yet unthreatening, her proven strategies will help you recognize and defend yourself from verbal abuseโeverything from casual obscenities and racist or sexist language to sarcasm, cutting jokes, and subtle put-downs.
Richly illustrated with fully dramatizes scenarios and real-world examples, Dr. Elginโs communication techniques will help you instantly take control of any verbal confrontation. Youโll also learn how to avoid โmalpractice of the mouthโ and sexual harassment; communicate sensitively and clearly with non-native English speakers; and project a strong, straightforward, and trustworthy image.
Youโll find tips for handling sensitive issues via email and voice mail, advice on meeting the communication challenges that face home-based and virtual businesses, and plenty of โworkoutsโ placed throughout the book to give you valuable opportunities to practice your new skills.
The Gentle Art of Verbal Self-Defense at Work is your roadmap through the potentially career-threatening minefields of workplace communication.
