Description
Revolution is a bold word but I have no hesitation about using it in the title of this book. The prime role of a leader in business is to improve that business. To do that well, he or she today has to be revolutionary. Despite that, most of what is happening in business today is far from revolutionary, including many initiatives which go under the name of Quality, Total Quality or TQM. Perhaps this makes the exceptions even more remarkable. Radical change is being created in large global organisations such as Motorola and Xerox and in smaller local ones like L&K: Rexona in Australia and BSS in the UK. The leaders of these organisations are achieving large-scale transformations in the way their businesses work. This is what The Quality Revolution refers to. The main theme of the book is that the benefits of such changes are within the reach of any leader of any business or any group. Aspiring leaders have simply to join the Quality movement which unites people from Tokyo to Santiago and from engineering through to health-care. They will discover a rich source of improvement experience freely available. There is a catch, of course. Quality is extremely difficult to do well.ISBN: 9781852511135
