Description
There is a driving force that has propelled ServiceMaster to be the leading service company in the world and achieve twenty-five years of consecutive growth in revenues and profits. This is no new management fad, no highly touted process improvement. The secret they have discovered is the "soul of the firm."
What is the soul of the firm? How can it transform your business?
In this provocative new guide for managers, chairman Bill Pollard explains the reason behind the enormous growth and success of ServiceMaster: its commitment to the development of its people. In its responsibility to employ and manage over 200,000 employees and serve more than six million customers in thirty-one countries, ServiceMaster perceives value in not only what people are producing but what they are becoming in the process.
With frank, inspirational advice based on his decades of service, Pollard shows leaders how to turn the workplace into a vibrant environment for a successful business. Workers are not just a "pair of hands," but an energetic team of thinkers who can initiate improvements in all aspects of the firm. Customers are not just buyers, but partners in achieving excellence in service.
ISBN:9780310201038
