Total Quality Management: An Introductory Text

Description

This text aims to provide the reading required for any course in total quality management, bringing depth to quality-related issues within an organizational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both. The text parallels the development of general management theory with TQM theory, before discussing in depth the five functions of total quality management; planning, organizing, leading, staffing, and controlling quality in organizations. The text ends with a presentation of the contextual issues that confront the future development of an integrated total quality management system. Student-oriented learning features include cases, problems, learning outcomes and objectives, definitions and a glossary. ISBN:9780132071192