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UP! Your Service Action Steps- Strategies and Action Steps to Delight Your Customers Now!

By: Ron Kaufman

Book Condition: Very good
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RM27.90 RM20.93

1 in stock

Description

Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! Develop a service culture that sizzles and succeeds. Apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees. ISBN:9789810529598

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Weight 588 g
Dimensions 227 × 153 × 24 mm
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ISBN 9789810529598