Description
Tools, tips, and proven techniques to lift your service higher. Lift your service UP!Increase service value!
Add more to your customers and your bottom line. (Chapter 2 unlocks the value.)Explore spectacular service!
Discover what's beyond the extra-mile. (Chapter 4 reveals the secrets.)Build your service culture!
Attract great customers - and staff. (Study Chapter 6 to keep them.)Solve the crossword puzzles!
Find loyalty, passion and profits. (Every chapter has the clues. Chapter 9 has all the answers.)
ISBN:9810529384
