Working with Difficult People: The Essential Guide to Thinking and Working Smarter

With pressure of all kinds increasing in the workplace, stress and frustration caused by other people should never be accepted. It is vital that you learn how to deal effectively with difficult people in a way that makes a continued relationship possible. This book shows you how to identify 'types' and to be sure that the problem is rooted in their behaviour, not yours. You will learn how to practice healthier responses when faced with someone behaving in an inappropriate manner, curbing a build up of resentment and frustration. Most obstructive behaviour at work has a cause. Once you assess it you can tackle the behaviour. Facing the situation constructively will help you to improve your working environment and increase your assertiveness, self reliance and communication skills.